Gentle Glow Sdn. Bhd. (“Gentle Glow,” “we,” “us,” or “our”) values the trust you place in us. We are fully committed to protecting your privacy and ensuring that your personal data is handled responsibly, transparently, and securely in accordance with the Personal Data Protection Act 2010 (PDPA Malaysia) and other applicable laws.
This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our website, purchase our products, or interact with us through any platform.
1. Information We Collect
When you engage with Gentle Glow, we may collect the following types of information:
A. Personal Information You Provide:
- Full Name
- Contact details (email address, phone number, billing/shipping address)
- Payment details (processed securely through third-party providers, we do not store credit/debit card details)
- Account login information (if you create an account on our website)
- Any communication or inquiry sent via email, contact forms, or social media
B. Automatically Collected Information:
- IP address and device information
- Browser type and operating system
- Website usage data such as pages visited, time spent, and navigation patterns
- Cookies and similar tracking technologies (see Section 6)
C. Sensitive Information (if applicable):
We do not intentionally collect sensitive data (e.g., health, religion, biometric data). If you voluntarily provide such information (e.g., allergies or skin sensitivities for product recommendations), we will treat it with extra care and only use it for the intended purpose.
2. How We Use Your Information
Your data helps us provide you with a smooth, safe, and personalized shopping experience. Specifically, we use your information to:
- Process and fulfill your orders, including delivery and returns.
- Provide customer support and respond to inquiries.
- Personalize product recommendations and offers.
- Improve our website, products, and services.
- Conduct marketing campaigns (only with your consent).
- Detect, prevent, and address fraud or security issues.
- Comply with legal obligations and regulatory requirements.
3. Sharing and Disclosure of Information
We respect your privacy and will never sell your data. However, we may share your information in the following situations:
- Service Providers: Trusted third parties (e.g., courier services, payment gateways, IT support) that enable us to deliver our services.
- Legal Compliance: Where required by law, regulation, or government authorities.
- Business Transfers: In case of merger, acquisition, or restructuring, your data may be transferred as part of the business assets.
All third-party partners are contractually bound to protect your data and only use it for the intended purposes.
4. Your Rights
Under the PDPA, you have the right to:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request corrections to inaccurate or incomplete data.
- Withdrawal of Consent: Opt-out of marketing or withdraw previously given consent.
- Deletion: Request that we delete your personal data, subject to legal and business obligations.
To exercise your rights, please contact us at gentleglow.co@outlook.com.
5. Data Security
We implement strict technical, administrative, and physical safeguards to protect your personal data against unauthorized access, disclosure, alteration, and destruction. Examples include:
- Encrypted payment gateways
- Secure Sockets Layer (SSL) technology on our website
- Restricted access to personal data within our company
- Regular system monitoring and updates
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience. Cookies allow us to remember your preferences, keep your shopping cart active, and analyze site performance.
You may disable cookies in your browser settings, but please note that some features of our website may not function properly without them.
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Typically, this includes:
- Customer account information: Retained until you request deletion.
- Transaction data: Retained for at least 7 years to comply with tax and accounting obligations.
- Marketing preferences: Retained until you unsubscribe.
8. Children’s Privacy
Our website and products are not directed at children under 13. We do not knowingly collect data from minors. If you believe a child has provided us with personal information, please contact us immediately, and we will delete it.
9. Third-Party Links
Our website may include links to third-party websites (e.g., courier tracking pages, partner promotions). Please note that this Privacy Policy applies only to Gentle Glow, and we are not responsible for the privacy practices of third-party sites.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in technology, regulations, or our business practices. Updates will be posted on our website with a revised “Effective Date.”
11. Contact Us
If you have any questions or concerns regarding this Privacy Policy or how your personal data is handled, please reach out to us:
📍 Address: Lot 2F-33-35B, Level 2, IOI Mall Damansara, No. 2A, Persiaran Surian, Tropicana Indah, 47810 Petaling Jaya, Selangor
📧 Email: gentleglow.co@outlook.com
📞 Phone: +6017 413 9934