At Gentle Glow, we strive to ensure that your self-care essentials reach you quickly, safely, and in perfect condition. This Shipping Policy explains how we process, handle, and deliver your orders.
1. Processing Time
- All orders are processed within 1–3 business days after payment is confirmed.
- Orders placed on weekends or public holidays will be processed on the next working day.
- You will receive an order confirmation email once your purchase is completed and a shipping confirmation email with tracking details once your order has been dispatched.
2. Shipping Coverage
We currently ship to:
- Within Malaysia – Nationwide (Peninsular Malaysia, Sabah, and Sarawak).
- International Shipping – Selected countries (to be announced soon). Please contact us at gentleglow.co@outlook.com before placing an international order.
3. Shipping Methods & Delivery Times
Domestic (Malaysia):
- Standard Delivery: 3–5 business days (West Malaysia)
- Standard Delivery: 5–8 business days (East Malaysia – Sabah & Sarawak)
International:
- Delivery time varies depending on the destination country and courier partner. Estimated 7–21 business days.
Note: Delivery timelines may be affected by courier delays, festive seasons, or unforeseen events beyond our control.
4. Shipping Fees
- West Malaysia: Flat rate RM8 per order
- East Malaysia (Sabah & Sarawak): Flat rate RM15 per order
- Free Shipping: On orders above RM150 (within Malaysia only)
- International Orders: Shipping charges calculated at checkout based on destination and weight
5. Order Tracking
Once your order has been shipped, you will receive a tracking number via email/SMS. You can track your parcel through the courier’s website until it arrives at your doorstep.
6. Failed Deliveries & Return to Sender
- If the courier is unable to deliver due to an incorrect address, unavailability of recipient, or failed collection from the courier office, the parcel may be returned to us.
- Re-delivery charges will apply for reshipping.
7. Damaged, Missing, or Lost Parcels
- If your parcel arrives damaged, incomplete, or appears lost in transit, please contact us within 48 hours of receiving (or expected delivery date).
- We will assist by liaising with the courier and, if necessary, send a replacement or issue a store credit/refund (depending on the situation).
8. International Shipping – Customs & Duties
- For international orders, customers are responsible for any customs duties, import taxes, or handling fees imposed by their local authorities.
- Gentle Glow is not liable for delays caused by customs clearance processes.
9. Contact Us
For any shipping-related questions, kindly reach us at:
📧 Email: gentleglow.co@outlook.com
📞 Phone: +6017 413 9934
We’re here to help ensure your Gentle Glow experience is smooth and stress-free. 💛